FAQ

Frequently Asked Questions

 

  1. Why do I need to hire a professional to have my windows cleaned?
  2. Why is professional window cleaning service better than so called “maid” service?
  3. How often should I have my windows cleaned?
  4. What does your window cleaning cost?
  5. Why should I have both the interior and exterior cleaned at the same time?
  6. Do you bring your own equipment and supplies?
  7. What if it rains after my windows are cleaned?
  8. My carpet is lightly colored and I am concerned about staining. What if dirt or mud is tracked into my house?
  9. What is your cancellation policy?
  10. Do I need to prepare the space before window washing?
  11. How long does it take to clean the windows?
  12. What happens if I’m not satisfied with the
    service?
  13. Do I need to be home while you are cleaning my windows?
  14. My windows are tinted. Will cleaning damage my expensive tint?
  15. What sort of products or chemicals are used?
  16. What are foggy windows?
  17. How can I get a list of references?
  18. What happens with returned checks?
  19. When is payment due?
  20. What payment methods are accepted?
  21. Can you remove paint from windows?
  22. What if I only want the exterior of my windows cleaned?

Answers

    1. Why do I need to hire a professional to have my
      windows cleaned?
      Regular professional cleaning prevents your windows from
      becoming etched or pitted over time. Professionals clean
      without leaving streaks or residue behind and have a trained
      eye for faulty windows. Hiring a professional also results
      in a time savings for you. We have all the right equipment
      to accomplish the job at a much faster pace with amazing
      quality.back to top of page

 

  1. Why is professional window cleaning service better
    than so called “maid” service?
    Many maids use Windex and a paper towel which does
    not clean your windows, it rubs the dirt around creating
    static charge which attracts the dirt but worst of all it
    can scratch the glass. We use professional tools that have
    been in the window cleaning industry since 1936. Our
    products are biodegradable and leave a pleasant sparkle.back to top of page
  2. How often should I have my windows cleaned?We are pleased to offer a flexible cleaning schedule to meet your individual needs. For an exterior cleaning our
    recommendation is two times per year. We recommend at least
    once a year for an interior cleaning unless you smoke in
    your home, have small children, or pets. In this case, we
    can work with you to maintain highly exposed windows on a
    regular basis. The more often you commit to having your windows cleaned, the greater savings we can offer you!back to top of page
  3. What does your window cleaning cost?Our fees are by the window, not per hour. Depending on
    the type of windows you have and the landscaping surrounding
    your home, our prices vary house to house, window to window.
    Generally speaking, a small home starts at about $150, a medium sized home starts at about $250, and a large home starts at about $350. Please call at 207.699.9090 to get a phone quote or free
    in person estimate.back to top of page
  4. Why should I have both the interior and exterior
    cleaned at the same time?
    We strongly recommend doing both the interior and
    exterior at the same time to see the full effect of a
    perfectly cleaned window. A smear or smudge on the interior
    not cleaned by a professional could leave you dissatisfied
    with your service. You will be amazed at the difference it
    makes!back to top of page
  5. Do you bring your own equipment and supplies?Yes, including ladders, we provide all necessary
    equipment and supplies.back to top of page
  6. What if it rains after my windows are cleaned?Professionally cleaned windows really shouldn’t spot if it rains within a few days of the cleaning. Dirt makes your windows dirty, not rain. When the dust from landscapers, tree pollen, exhaust, etc. settles on your windows, rain drops move the dirt around, and after the rain dries the dirt becomes much more visible. However, clean windows remain clean after the rain because once the pure rain water dries there is nothing to obscure your view. In the unlikely event that there are spots or marks left on your windows due to rain within 7 days of our professional cleaning, we will return to re-clean those windows at no charge to you. Think of it as free insurance for your windows!back to top of page
  7. My carpet is lightly colored and I am concerned about
    staining. What if dirt or mud is tracked into my house?
    For your protection, our technicians wear plastic
    covers over their shoes when indoors or will remove their
    shoes completely.back to top of page
  8. What is your cancellation policy?Please cancel appointments at least 24 hours in advance.
    We ask that cancellations are not made over e-mail,
    as e-mail may be sent to the wrong address.back to top of page
  9. Do I need to prepare the space before window
    washing?
    The owner is responsible to remove any objects in the
    way of the window.back to top of page
  10. How long does it take to clean the windows?Cleaning windows may take any where from 1 to 10 hours depending on the size of the house and number of windows to be cleaned.back to top of page
  11. What happens if I’m not satisfied with the
    service?
    If the customer is not completely satisfied with the
    service we will work hard until we meet a reasonable
    standard for the customer.back to top of page
  12. Do I need to be home while you are cleaning my
    windows?
    You are only required to be home when we are cleaning
    your interior windows. For your convenience, we leave the
    decision up to you if you would like to be present for an
    exterior cleaning. We will gladly clean your exterior
    windows and simply leave an invoice in your mailbox for
    payment if you choose not to be there.back to top of page
  13. My windows are tinted. Will cleaning damage my expensive tint?No. We recommend following your manufacturer’s
    instructions for a drying period after having your windows
    tinted. We do not use any products containing ammonia and
    therefore your window cleaning will not affect the
    tinting.back to top of page
  14. What sort of products or chemicals are used? We use industry standard products which are safe, non
    toxic & biodegradable.back to top of page
  15. What are foggy windows?A fogged window is the result of a broken seal. Broken
    seals can happen in a number of ways such as foundation
    settlement or extreme changes in weather. Upon an initial
    cleaning, you can expect that we will be checking for any
    “foggy windows” and also faulty seals. Should we
    find one, these are protected under some warranties and a
    prompt repair could save you costly window replacements in
    the future.back to top of page
  16. How can I get a list of references? Call and we will give you a list of references for
    you neighborhood. Lists can be generated by zip code.back to top of page
  17. What happens with returned checks?We charge a $25.00 added fee for returned checks.back to top of page
  18. When is payment due? Payment is due upon completion unless other terms are
    agreed upon.back to top of page
  19. What payment methods are accepted?Credit/Debit, Checks made payable to “Horizon Window Cleaning LLC.” We also have a service online where payments can be made upon job completion to your satisfactory.back to top of page
  20. Can you remove paint from windows?Paint, stucco, silicone, stickers and other
    construction and remodeling debris can be removed from
    windows. Removal of such debris is not covered under the
    “Basic Window Cleaning Service.” There is an
    additional charge that will be itemized on your bill called
    “Construction Clean Up” for these services.back to top of page
  21. What if I only want the exterior of my windows
    cleaned?
    Some of our customers only have us clean the
    exterior windows. If you prefer to have us clean only
    the exterior we will gladly do so.back to top of page

    Call 207.699.9090 for an Appointment Today!